R-PRM is complimentary to most hospital information systems and practice management systems, managing information not usually stored by these systems. This provides staff and employees with easy and convenient access to information that helps provide better customer service and care. The software can also help organizations manage work flow and patient flow through the organization using the patient module features like Call Center Integration, Knowledge Base, integration with Microsoft Exchange Server, Fax Server, inbuilt chat server, marketing module, corporate accounts module, patient management module etc.